Labor Cost Benchmarking
Leveraging Benchmarking Data
Oregon State University
Oregon State University (OSU), established in 1868, is an international public research university with two campuses, 11 colleges, and more than 32,000 students. With eleven colleges to manage, OSU wanted to optimize its resources to ensure that students receive the support they need to thrive.
OSU partnered with HelioCampus to leverage crucial benchmarking data, which allows them to track how their academic and administrative decisions compare to other institutions across North America— and even to their own individual colleges.
How OSU Uses the Data
To Outsource or Not
Historically, OSU has outsourced most of its custodial services, but in 2019 they decided to re-evaluate the contract after ongoing dissatisfaction with the level of service provided. By accessing HelioCampus’ benchmarking data, OSU knew they would be able to see how their custodial spending compared to peer institutions, helping them make a more informed decision.
Learning from Other Institutions
HelioCampus’ higher education services extend way beyond benchmarking databases. Via their partnership, OSU also has the ability to consult with other colleges and universities—a critical capability when OSU was deciding whether to create a project management office.
Measuring Student Success
OSU relies on HelioCampus' benchmarking data to learn more about its own internal processes and staffing levels across different OSU units. For example, they recently used HelioCampus data to conduct an internal analysis that compares what OSU’s 11 colleges spend on student services and how those investments impact the university’s six-year graduation rate.
Benchmarking for Longevity
HelioCampus’s benchmarking data has been an informative part of the institutional decision-making process for five years. “Benchmarking data is so versatile,” Dolan says. “It allows us to analyze areas in a way we have not been able to before—and that’s been critical for us as we make decisions to support our mission.”