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Labor Cost Benchmarking

Pairing Efficiency with Community Satisfaction


Temple University

Temple University (TU) is a public state-related research university in Philadelphia, Pennsylvania founded in 1884. TU serves over 37,000 undergraduate, graduate and professional students as of 2020. They are the world’s latest providers of professional education, preparing the largest body of professional practitioners in Pennsylvania.


Several years before a global pandemic disrupted higher education, TU was already feeling pressure to reduce their cost and operate more efficiently. Although the university is state supported, only about 14% of their yearly budget comes from state appropriated funds. For the rest, they heavily rely on enrollment.


"For Temple, the data were critical for strategically addressing resource allocation and avoiding across the board approaches to both budget cuts and investments."
Ken Kaiser
Senior Vice President and Chief Operating Officer

How Temple University uses our Benchmarking Consortium data


Centering Effectiveness

Temple had moved to a decentralized budget model in 2013. However, this decision wasn’t enough to support ongoing decision-making and evaluate how their current administrative costs compare to peers.

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Quality Matters

Temple was operating relatively efficiently compared to peer institutions, however, they needed to perform a deeper analysis with real data to understand their labor spending and investments in quality of services. Knowing this information was a key opportunity for Temple to make smarter choices about where additional spending might make a difference. 

An illustration of two people placing puzzle pieces to form the path ahead of them

Staying effective in and beyond the COVID era

HelioCampus Benchmarking data and the results of their Administrative Quality and Satisfaction Survey (AQSS) allowed Temple to pivot smarter during the pandemic, which led to greater investment in mental health resources for students. Temple is confident their community will continue to thrive, despite the ongoing financial pressures in the higher education industry.

Learn More About the Results

To ensure they were making financial decisions that would positively impact their mission, Temple partnered with HelioCampus Benchmarking Consortium. Read the case study to learn more about how Temple was able to benchmark their spending against peer institutions to track effectiveness and satisfaction.

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Temple case study cover