Temple University

Pairing Efficiency with Community Satisfaction

Temple University


Several years before a global pandemic disrupted higher education, Temple University, a large public research university based in Philadelphia, was already feeling pressure to reduce their costs and operate more efficiently. Although the university is state supported, only about 14% of their yearly budget comes from state appropriated funds. For the rest, they rely heavily on enrollment.

To ensure they were making financial decisions that would positively impact their mission, Temple partnered with HelioCampus Benchmarking. Read the case study to learn more about how Temple was able to benchmark their spending against peer institutions to track effectiveness and satisfaction.

"For Temple, the data were critical for strategically addressing resource allocation and avoiding across the- board approaches to both budget cuts and investments."

Ken Kaiser

Vice President, CFO and Treasurer, Temple University

What did they learn?

With their benchmarked data, Temple leadership could see how their spending compared with other large public universities in a wide variety of categories including student support services, facilities management, HR, research administration, and more.

In general, Kaiser knew Temple was operating relatively efficiently compared to similar universities. Of their total labor spend, only 31% is administrative. But Temple wanted to dive even deeper.

The next step: Administrative Quality Satisfaction Survey

  • With HelioCampus’s help, Temple next launched a unique performance evaluation and satisfaction survey. Sent out to staff, faculty and alumni, the survey was designed to measure user satisfaction with administrative service units.
  • Temple and HelioCampus aggregated the survey results and charted them against labor spending and efficiency data of the units. This allowed Temple leaders to see where labor investment may effect quality of services and where they could make smarter choices about where additional spending might make a difference.

Learn More About the Results 

Read the Case Study